IT services from First Solution
…helping realise your desired business outcomes
IT strategy is the chrysalis that transforms IT support from a liability into a positive experience.
As traditional businesses grow, people are employed, leave or change roles – including the individual with responsibility for managing IT. Naturally, a newly appointed person with responsibility for the IT function will want to do things their way and over time, change leads to a disparate environment whereby the business IT systems become disjointed. As more technology initiatives are undertaken, complexity, costs and frustration arise. Consequently, responsibility for managing IT support eventually falls under the remit of one of three business functions – Finance, Executive or Technical. When IT outsourcing is chosen as the solution, the following scenarios are all too common:
Finance: Looking to reduce cost and risk?
Maintenance costs rise with complexity, maintenance agreements become vehicles for manufacture lock in and contractors are brought in to manage at mercenary rates with no loyalty to the company. The cost of a data breach could be devastating.
Executive: Are compliance issues keeping you awake at night?
Are you struggling with GDPR requirements? Do you suffer from multiple prime support contractors ‘finger pointing’? Is extremely vigorous oversight required to prevent lapses in legislative requirements?
Technical: Is the customer experience degrading?
Multiple contracts require inconsistent support lines tied to hard to track serial numbers. The support experience degrades due to outsourcing and other cost reduction measures, cross vendor support results in solutions taking longer to find.
How an effective, joined up IT strategy reduces costs and risks whilst improving the customer experience.
Finance: How cloud solutions reduce costs and risks.
Reduce IT complexity, costs and risks by consuming cloud based services. You no longer care what technology you use – just what it does. This avoids manufacturer lock in and provides cost transparency – per user, per workload (i.e. email), per month. Departments (i.e. Finance, HR, Sales) can be charged on a utilisation basis. Cloud based offerings no longer require mercenary IT contractors to operate, manage, secure and support as the Cloud Solution Provider does this for you.
Executive: Managed security services to protect your business.
Consolidate contracts and vendors with a Managed Services Provider whose responsibility is to manage the complexity and risk. This ensures no ‘finger pointing’ can occur. A single Managed Services Provider (MSP) avoids multiple start/finish dates and the MSP maintains the IT service. Consider a Managed Security Services Provider with a catalogue of services designed to protect your business.
Technical: Focus resources to deliver a better customer experience.
By consolidating IT support with a single Managed Services Provider with a combined 24/7/365 network operations centre (NOC) and IT help desk, consistency is achieved. Ensure the MSP maintains highly effective and qualified people and processes with tools including an integrated Remote Monitoring and Management (RMM) solution which automatically tracks serial numbers. This frees up your resources to focus on delivering technologies that improve the customer experience.
Technology is an intrinsic part of any business that requires multiple stakeholders working together to overcome challenges. In traditional businesses ‘silo’s’ naturally occur, but in digitally mature transformative company’s the team focusses on working together to delight customers. The first step to becoming a digitally mature organisation is with an effective IT strategy.
At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by Cisco Meraki and the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.
We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management platform automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.
Our IT Support Services Catalogue includes the following: