Keeping IT running smoothly.

TMG Telecom PLC is a leading provider of voice and integrated data solutions. From their head office in Bromsgrove, Worcestershire they help businesses across the UK to improve productivity, lower costs and gain increased flexibility.

The Challenge

Managing the growing internal IT infrastructure was becoming a challenge for TMG. While it was possible to maintain and support some elements, keeping up to speed with changing technologies and providing ongoing support to users was proving resource intensive. This also took valuable resource away from other areas of the business and the IT infrastructure was beginning to struggle without professional monitoring and support.

TMG needed an IT Support company to help them maintain robust IT systems and provide day to day maintenance and support for all areas of the business.

The Solution

First Solution Technologies became TMG’s IT Partner in 2002 and has continued to provide a complete outsourced IT service. Taking on all the responsibilities of a dedicated IT Department, First Solution Technologies began by providing strategic guidance on the IT infrastructure required to support TMG in a fast changing market.

The solution provided includes the following elements:

• IT infrastructure design and management
• Dedicated IT support for all users
• Remote desktop support and application support
• Proactive network monitoring and management
• Regular back-ups of systems and servers
• Migration services

This has standardised TMG’s IT infrastructure and provided them with a proactive service which supports all users and maximises the uptime of the IT systems.

The Benefits

Over the years, TMG has realised many benefits from outsourcing their IT support to First Solution Technologies. These benefits can be summarised as follows:

• Quick resolution of any user or system issues
• Proactive IT management and support
• Expert guidance on strategic IT projects
• Ability to control and reduce support costs
• Ability to focus on core competencies
• Always up to date with new technologies

As time progresses, the benefits are accelerated and the advantages of working with expert resource reaps benefits in every part of the business.

"We have worked with First Solution Technologies Ltd for 4 years. They provide us with an outsourced managed IT service, as we do not have the resource in house, and quite frankly it makes my life a whole lot easier!

The level of service we receive is consistently good and the skills and knowledge within their team match our needs and expectations. We have formed a good working partnership, which is what I require when dealing with the mission critical aspects of our business.

Our CEO recently committed to a further 3 year Support & Supply agreement with FST which takes us to 2009, so I look forward to continuing to work with them."

Roger Pretty, Technical Manager, TMG.