Proactive IT Support

Proactive IT Support from First Solution

…helping realise your desired business outcomes

Proactive Services provide direct assistance with planning, rollouts, and rigorous health checks and remediation services.

Organisations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the need for proactive IT support.

Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We help you evaluate your IT health and provide the training or tools your teams need to “get healthy and stay healthy.”

By connecting you with the right subject matter engineers who can solve your issues right away, and a Service Delivery Manager whose job it is to understand your business challenges, you receive unparalleled expertise, accelerated support, and strategic advice tailored to your unique IT environment.

  • Operations assessments to help streamline processes, including security measures and resource allocation.
  • Hands-on training and knowledge transfer to help increase IT staff expertise and improve alignment.
  • Accelerated response times—you speak to the correct subject matter experts right when you need them.
  • Access to a global network of experts with unmatched knowledge of Microsoft products.
Our Approach.

As your business evolves, so do your systems, infrastructure, and the skills of your people. Our Proactive IT Support Services provide a wide range of IT support, including IT staff training, health and risk assessments, and best practices. Our support services IT focused approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive IT Support.

Our Proactive Services are available for our clients. Many of our clients environment’s are dependent on applications and developers who innovate on the Microsoft platform. We connect you with deep expertise around Microsoft development technologies. Proactive Services are available for on premise, in the cloud or hybrid solutions. Many of our services are optimised to assist your IT team in migration and support in complex transitional environments and solutions.

Ready to get proactive? Let’s go!

Get started with a free and comprehensive IT security health check and IT spending review. By simplifying your IT infrastructure we reduce complexity and free resources to focus on improving the customer experience.