Reactive IT Support

Reactive IT Support from First Solution

…helping realise your desired business outcomes.

24×7 Prioritised resolution support, critical situation escalation management, and rapid on-site support to minimise downtime.

Organisations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, Big Data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the need for reactive IT services.

  • 24/7 elevated break/fix support
  • Fastest response times
  • Multi-tenant trained support engineers
  • Priority case handling
  • Critical situation support for high-priority cases
  • Field Engineers available onsite
  • Advisory assistance
Why choose Reactive Services?

Reactive Services offers peace of mind so that personnel are ready to react when problems arise. This leads to a decreased resolution time during crisis with direct involvement from First Solution and our partners such as Microsoft.

First Solution offers an end-to-end support platform that helps maximise the value of our customers’ on-premises and cloud based software investments by reducing risks, improving system reliability, and improving staff productivity.

Ready to react and get peace of mind?

Get started with a free and comprehensive IT security health check and IT spending review. By simplifying your IT infrastructure we reduce complexity and free resources to focus on improving the customer experience.