Remote IT Support

Remote IT Support from First Solution

…helping realise your desired business outcomes

Remote IT Support for businesses of any size.

Does your business need instant Remote IT Support ? Whether you’re a small business start-up or an established enterprise looking to outsource your helpdesk, our Network Operations Centre staffed with 650 fully trained and professional IT support staff are available 24/7/365 and are instantly at your disposal.

We deliver a comprehensive catalogue of fully secure and remotely delivered Managed Services based upon Microsoft, Cisco Meraki, and HubSpot cloud solutions. Combining creativity and technology into a single platform to help fuel innovation and drive business growth. We begin with a free and comprehensive IT security health check and IT spending review. Our Managed Services catalogue includes the following products and services:

24/7/365 Remote Monitoring and Management
24/7/365 Help Desk
Managed AntiVirus
Managed Web Security
Software Management (including patch management and licensing compliance)
Managed Remote Access
Managed Backup and Recovery
Mobile Device Management

Our Approach

At First Solution, we believe less is more. By consolidating and simplifying your IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services without a contract, with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed IT Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

Like to keep your distance? That’s cool with us.

We know, sometimes its easier to just keep things simple. If you’re looking for simple and straightforward remote IT support then you’ve come to the right place.