Managed Services Provider

Managed Services from First Solution

…helping realise your desired business outcomes

Our cost effective and fully secure Managed Services keep your business running 24/7/365, so that you can focus on delighting your customers.

We deliver a comprehensive catalogue of fully secure Managed Services based upon Microsoft, Cisco Meraki, and HubSpot cloud solutions. Combining creativity and technology into a single platform to help fuel innovation and drive business growth. We begin with a free and comprehensive IT security health check and IT spending review. Followed by an IT operational maturity assessment which benchmarks your business’s current and desired state of IT operational maturity using both ITIL and the Microsoft Operations Framework. Your dedicated Service Delivery Manager will provide a clearly defined action plan which helps you to realise your business goals in the form of a comprehensive Service Delivery Plan.

During our Monthly Service Reviews with your dedicated Service Delivery Manager, we measure and report the progress of the Service Delivery Plan implementation. A major goal of the Service Delivery Plan is to realise maximum value from your investment in technology. Once cost reductions have been realised, we will have created a budget to invest in technologies that improve the customer experience. Our Managed Services provide a platform to transform IT from a business cost, or a liability, into a positive customer experience with which to grow your business.

When did you last measure your IT operational maturity?

Business that use technology to deliver positive customer experiences takes a more positive and enabling outlook on the world, by embracing technology to fuel innovation and drive growth. When technology and marketing combine, great things happen. Think of brands such as Apple or Facebook, brands which personify the very best of both marketing and technology combined. So what happens when businesses combine the marketing and technology role? They create a Chief Digital Officer and become transformative. A transformative digital business model will incorporate cloud technology architecture as a business platform, leverage big data to make decisions, be mobile centric, and incorporate social media to engage customers. Companies that embrace technology and data to make better business decisions understand that it’s all about the customer and understanding them better to give them what they want.

The journey from a traditional business to a digital leader is called ‘digital transformation’ and it’s going on all around you. That’s why it’s time to decide whether you want to be a Blockbuster or a Netflix. It’s time to change the game before it changes you, and there’s no time like the present. But before many traditional business can embrace a program of digital transformation, it may be necessary to stabilise and optimise your existing IT operations. The first step is to measure your existing IT operational maturity against the ITIL/MOF frameworks and to identify whether you’re a basic, standardised, rationalised or a dynamic business. Once we’ve identified your current state, we identify your desired state of operational maturity and build a Service Delivery Plan with clear actions to get there.

For traditional businesses in a standardised or rationalised state, we’ve developed the following Managed Services Catalogue to help improve your IT operational maturity:

24/7/365 Remote Monitoring and Management
24/7/365 Help Desk
Managed AntiVirus
Managed Web Security
Software Management (including patch management and licensing compliance)
Managed Remote Access
Managed Backup and Recovery
Mobile Device Management

And for rationalised businesses looking to become more dynamic we’ve developed the following Service Catalogue to expedite your digital transformation:

Cyber Security
Cloud Solutions
Digital Transformation Consulting

Our Approach.

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by Cisco Meraki and the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

Ready to improve your IT operational maturity?

Get started with a free and comprehensive IT security health check and IT spending review. By simplifying your IT infrastructure we reduce complexity and free resources to focus on improving the customer experience.

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Remote Monitoring

An easy to use Remote Monitoring and Management platform that grows with your business.

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Software Management

Fine tune your patch management policies to prevent cyber attacks and optimise system performance.

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Help Desk

Our 24/7/365 help desk staffed with over 650 engineers provides world class support.

managed-remote-access

Remote Access

Performing maintenance and fixing issues whilst you remain at your desk.

managed-antivirus

Managed Antivirus

Protect against known viruses and catch new, hard to detect malware threats.

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Backup and Recovery

Protect your businesses digital assets with our integrated and fully managed backup and recovery.

managed-web-security

Managed Web Security

Keeping employees safe and productive whilst they use the web.

mobile-device-management

Mobile Device Management

Manage and secure smartphones and tablets from a single platform.