Help Desk

Help Desk from First Solution

…helping realise your desired business outcomes

Our 24/7/365 help desk staffed with over 650 engineers provides world class support.

Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about your employees as much as you do. Calls are answered in the first minute and 70+% of tickets are immediately resolved. Our Bullseye routing system automatically connects your employees with their core Help Desk team. Your employees will be delighted with a personalised experience, and our technicians will develop a deeper understanding of the challenges and issues your employees face.

We’re here for you 24/7/365.

With Level 1 and 2 support available during business hours, after hours, or with 24×7 coverage, our Help Desk allows you and your employees to focus on getting things done. While your employees remain more productive our 200+ certified Help Desk technicians are at your service around the clock.

For businesses of any size.

Full remote monitoring and management to control patching and event management
Mature ITIL and ISO compliant processes
Transparent ticketing processes and communication with end-users or nominated representative from your organisation
Tickets created and updated via telephone, email or customer portal to suit your preferences
Commitment to agreed SLAs based on priority and impact

Our Approach.

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by Cisco Meraki and the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

Business Hours

£15.75/per person, per month
  • Unlimited calls
  • Business hours coverage (8AM to 6PM)
  • After hours coverage (5PM to 9AM)
  • 24 Hour coverage
Buy now!

After Hours

£11.85/per person, per month
  • Unlimited calls
  • Business hours coverage (8AM to 6PM)
  • After hours coverage (5PM to 9AM)
  • 24 Hour coverage
Buy now!

Ready to improve your IT operational maturity?

Get started with a free and comprehensive IT security health check and IT spending review. By simplifying your IT infrastructure we reduce complexity and free resources to focus on improving the customer experience.