IT Support Cheltenham | Cyber Security | ITIL IQ
Reliable, highly secure, cost effective solutions
A modern growing business uses cloud technology as a platform, simplifying daily IT operations. Our cloud based Managed Security Services reduce both risk and cost. We offer full cost transparency to help you choose an affordable IT support package.
Managed Service Provider
Our Managed IT Services provide a reliable and secure platform from which to grow your business, for a fixed monthly fee with unlimited technical support.
Cyber Security
We combine industry leading cyber security with Managed Security Services, powered by the Microsoft cloud.
Benchmark Performance
We’ve created ITIL IQ®, a unique bench marking platform that measures and scores your current IT operational maturity using the ITIL framework.
Plan for success
Based upon your ITIL IQ® score, we create a comprehensive Service Delivery Plan detailing actionable steps to achieve your desired business outcomes.
Review Progress
During monthly service reviews with your dedicated Service Delivery Manager, we monitor and report progress towards achieving your goals.
How can I reduce cost and risk?
We’ve created a useful guide to help you do just that! Start by simultaneously increasing your IT operational maturity and decreasing your cyber security risk. Learn how to benchmark your existing IT operational maturity using the ITIL/MOF frameworks and to reduce cost and lower risk through the effective use of technology. We’ll show you how to simplify and consolidate a business’s people, processes and tools by utilising cloud solutions designed to increase your IT operational maturity and cyber security defences.
What's your ITIL IQ®?
Our unique ITIL IQ® platform measures and scores IT performance. How does your IT perform?
We're here to listen, educate, support and empower you
When choosing an IT support provider, it's important to know that they understand your requirements and put customers first. All too often technology companies simply list features and talk in a language that makes sense to them, but not to you. We believe technology should drive growth and unlock innovation. We begin by simplifying and consolidating your businesses people, processes and tools and free up your resources to focus on what makes your business unique. Then, we use technology to unlock innovation, deliver your unique value and delight your customers.
Finance
Are maintenance costs rising 10-15% annually? Have enterprise maintenance agreements become vehicles for manufacturer ‘lock-in’? Are internal costs running high for contract management personnel?
Executive
Are compliance issues keeping you awake at night? Are you struggling with GDPR requirements? Do you suffer from multiple prime support contractors 'finger pointing'? Is extremely vigorous oversight required to prevent lapses in legislative requirements?
Technical
Do you struggle with multiple contracts, serial numbers and inconsistent support lines? Is manufacturer support degrading due to outsourcing and other cost reduction measures? Does lack of cross vendor support result in taking longer to find solutions?
Whatever role you perform for your business...
We create original thought leadership designed to address your issues and concerns. Our helpful blog from industry leaders covers topics that matter to you, such as upcoming GDPR legislation and how that matters to your business or share strategy and tactics to reduce cost and risk whilst improving service to your customers. We create technology solutions that put our customers first. Here’s an example of our most recent blog articles…
MOF Team SMF
The Microsoft Operations Framework Team SMF will be useful for anyone who is responsible for ensuring that someone is ultimately…
MOF Change and Configuration SMF
The Microsoft Operations Framework Change and Configuration Service Management Function should be useful for anyone who wants to understand and…
MOF GRC SMF
This SMF should be useful to those who make trade off decisions for how IT resources will be used to…
Customer's will never love a company until your employees do
My employees used to complain about our old IT support company as they always waited for problems to occur before fixing them. Now, First monitors our business 24/7/365 and fix things before we even notice them. Now my employees are more productive and we’re delighted with First Technologies!
Build a growth engine
Looking to leverage big data to make decisions, be mobile centric, and incorporate social media to engage customers? We have the technology to grow your business and realise your business goals.