Managed Security Service Provider | MSSP
Top 50 Managed Security Service Provider
We’ve received the prestigious TechnoPlanet 2019 Top 50 Managed IT Support companies award. It’s an award of excellence to recognise the top 50 MSPs in the United Kingdom. We achieved this by offering reliable, highly secure, cost-effective solutions to enable modern growing businesses. As an MSSP we improve IT operational maturity by raising defences and lowering costs.
Managed Service Provider
Our secure Managed IT Services provide a reliable and secure platform from which to grow your business, for a fixed monthly fee with unlimited technical support.
Cyber Security
We combine industry leading cyber security with Managed Security Services, powered by the Microsoft cloud.
Benchmark Performance
We’ve created IT IQ®, a unique benchmarking platform that measures and scores your current IT operational maturity using the ITIL framework.
Plan for success
Based upon your IT IQ® score, we create a comprehensive Service Delivery Plan detailing actionable steps to achieve your desired business outcomes.
Review Progress
During monthly service reviews with your dedicated Service Delivery Manager, we monitor and report progress towards achieving your goals.
IT support in the digital age
Everyone needs confidence in taking the first step, innovating and moving forward in a brave new digital world. As you stand on the precipice of change and assess the opportunities that await your organisation, it’s clear that the enormous potential is both inspiring and motivating – and perhaps a little daunting. We’re here to guide you through it with our free guide.
We're here to listen, educate, support and empower you
When choosing an IT support provider, it's important to know that they understand your requirements and put customers first. All too often technology companies simply list features and talk in a language that makes sense to them, but not to you. We believe technology should drive growth and unlock innovation. We begin by simplifying and consolidating your businesses people, processes and tools and free up your resources to focus on what makes your business unique. Then, we use technology to unlock innovation, deliver your unique value and delight your customers.
Finance
Are maintenance costs rising 10-15% annually? Have enterprise maintenance agreements become vehicles for manufacturer ‘lock-in’? Are internal costs running high for contract management personnel?
Executive
Are compliance issues keeping you awake at night? Are you struggling with GDPR requirements? Do you suffer from multiple prime support contractors 'finger pointing'? Is extremely vigorous oversight required to prevent lapses in legislative requirements?
Technical
Do you struggle with multiple contracts, serial numbers and inconsistent support lines? Is manufacturer support degrading due to outsourcing and other cost reduction measures? Does lack of cross vendor support result in taking longer to find solutions?
Whatever role you perform for your business...
We create original thought leadership designed to address your issues and concerns. Our helpful blog from industry leaders covers topics that matter to you, such as upcoming GDPR legislation and how that matters to your business or share strategy and tactics to reduce cost and risk whilst improving service to your customers. We create technology solutions that put our customers first. Here’s an example of our most recent blog articles…
How to choose an MSSP
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Transforming retail for the digital age
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Local Business Helps Community with Digital Skills
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Customer's will never love a company until your employees do
My employees used to complain about our old IT support company as they always waited for problems to occur before fixing them. Now, First monitors our business 24/7/365 and fix things before we even notice them. Now my employees are more productive and we’re delighted with First Technologies!
What's your IT IQ®?
Our unique IT IQ® platform measures and scores IT performance. How does your IT perform?