Customer Experience First
At First Solution, we start with the customer experience and work back towards the technology – not the other way around.
Cloud Solutions Provider
Our cost effective and fully secure Managed Services powered by the Microsoft Cloud keep your business running 24/7/365, so that you can focus on delighting your customers.
Digital disruption is coming…
…and your industry is a target. So do you want to be a Netflix or a Blockbuster? It’s time to change the game before it changes you. We can help transform your traditional business into a digital leader.
How can I reduce cost and risk?
We’ve created a useful guide to help you do just that! Start by simultaneously increasing your IT operational maturity and decreasing your cyber security risk. Learn how to benchmark your existing IT operational maturity using the ITIL/MOF frameworks and to reduce cost and lower risk through the effective use of technology. We’ll show you how to simplify and consolidate a business’s people, processes and tools by utilising cloud solutions designed to increase your IT operational maturity and cyber security defences.
Do you provide customer delight?
In a 2014 Parature survey, 65% of consumers surveyed said they’ve cut ties with a brand over a single poor customer service experience. Learn how an effective IT strategy enables a transformative digital business model, build a business platform with cloud technology, leverage big data to make decisions, be mobile centric, and incorporate social media to engage customers.
We're here to listen, educate, support and empower you
When choosing an IT support provider, it's important to know that they understand your requirements and put customers first. All too often technology companies simply list features and talk in a language that makes sense to them, but not to you. We believe technology should drive growth and unlock innovation. We begin by simplifying and consolidating your businesses people, processes and tools and free up your resources to focus on what makes your business unique. Then, we use technology to unlock innovation, deliver your unique value and delight your customers.
Whatever role you perform for your business...
We create original thought leadership designed to address your issues and concerns. Our helpful blog from industry leaders covers topics that matter to you, such as upcoming GDPR legislation and how that matters to your business or share strategy and tactics to reduce cost and risk whilst improving service to your customers. We create technology solutions that put our customers first. Here’s an example of our most recent blog articles…
Customer's will never love a company until your employees do
My employees used to complain about our old IT support company as they always waited for problems to occur before fixing them. Now, First monitors our business 24/7/365 and fix things before we even notice them. Now my employees are more productive and we’re delighted with First Technologies!
So how good is your IT?
When did you last measure it? We begin by bench marking your IT operational maturity against the ITIL/MOF frameworks. Then, we’ll create a Service Delivery Plan which clearly explains the actions needed to improve