IT Support Cheltenham | Birmingham | Bristol

IT support that reduces costs and risk

…and cloud solutions that put the customer first.

What we doCloud Solutions Provider

Managed Services

Turning Customers Into Promoters

What we doOur services

Customer Experience First

At First Solution, we start with the customer experience and work back towards the technology – not the other way around.

Cloud Solutions Provider

Our cost effective and fully secure Managed Services powered by the Microsoft Cloud keep your business running 24/7/365, so that you can focus on delighting your customers.

it-support

Digital disruption is coming…

…and your industry is a target. So do you want to be a Netflix or a Blockbuster? It’s time to change the game before it changes you. We can help transform your traditional business into a digital leader.

Benchmark your IT

We’ve developed a unique bench marking process in conjunction with Strategic Asset that identifies your current IT operational maturity using the ITIL/MOF frameworks.

Plan for success

Then, we create a comprehensive Service Delivery Plan detailing actionable steps to achieve your desired business outcomes. During monthly service reviews with your dedicated Service Delivery Manager, we monitor and report progress towards achieving your goals.

Your cloud community

Helping you realise your business goals, share your successes and learn from your peers through our online community.

How can I reduce cost and risk?

We’ve created a useful guide to help you do just that! Start by simultaneously increasing your IT operational maturity and decreasing your cyber security risk. Learn how to benchmark your existing IT operational maturity using the ITIL/MOF frameworks and to reduce cost and lower risk through the effective use of technology. We’ll show you how to simplify and consolidate a business’s people, processes and tools by utilising cloud solutions designed to increase your IT operational maturity and cyber security defences.

Do you provide customer delight?

In a 2014 Parature survey, 65% of consumers surveyed said they’ve cut ties with a brand over a single poor customer service experience. Learn how an effective IT strategy enables a transformative digital business model, build a business platform with cloud technology, leverage big data to make decisions, be mobile centric, and incorporate social media to engage customers.

Show me how

We're here to listen, educate, support and empower you

When choosing an IT support provider, it's important to know that they understand your requirements and put customers first. All too often technology companies simply list features and talk in a language that makes sense to them, but not to you. We believe technology should drive growth and unlock innovation. We begin by simplifying and consolidating your businesses people, processes and tools and free up your resources to focus on what makes your business unique. Then, we use technology to unlock innovation, deliver your unique value and delight your customers.
Finance
Are you a CFO or in a similar role?
Are maintenance costs rising 10-15% annually? Have enterprise maintenance agreements become vehicles for manufacturer ‘lock-in’? Are internal costs running high for contract management personnel?
Executive
Are you a CEO or in a similar role?
Are compliance issues keeping you awake at night? Are you struggling with GDPR requirements? Do you suffer from multiple prime support contractors 'finger pointing'? Is extremely vigorous oversight required to prevent lapses in legislative requirements?
Technical
Are you a CTO or in a similar role?
Do you struggle with multiple contracts, serial numbers and inconsistent support lines? Is manufacturer support degrading due to outsourcing and other cost reduction measures? Does lack of cross vendor support result in taking longer to find solutions?

Whatever role you perform for your business...

We create original thought leadership designed to address your issues and concerns. Our helpful blog from industry leaders covers topics that matter to you, such as upcoming GDPR legislation and how that matters to your business or share strategy and tactics to reduce cost and risk whilst improving service to your customers. We create technology solutions that put our customers first. Here’s an example of our most recent blog articles…

Customer's will never love a company until your employees do

My employees used to complain about our old IT support company as they always waited for problems to occur before fixing them. Now, First monitors our business 24/7/365 and fix things before we even notice them. Now my employees are more productive and we’re delighted with First Technologies!

Marcel Vossen

So how good is your IT?

When did you last measure it? We begin by bench marking your IT operational maturity against the ITIL/MOF frameworks. Then, we’ll create a Service Delivery Plan which clearly explains the actions needed to improve

Plan your success