A guide to IT support for finance people
…how to lower the cost and risk of your business IT function.
Finally, a guide about IT support that talks your language.
As traditional businesses grow, people are employed, leave or change roles – including the individual with responsibility for managing IT. Naturally, a newly appointed person with responsibility for the business IT function will want to do things their way and over time, change leads to a disparate environment whereby the business IT systems become disjointed. As more technology initiatives are undertaken, complexity, costs and frustration arise. Consequently, responsibility for managing IT support eventually falls under the remit of the finance or procurement team to control rising costs. Simultaneously, the risk of a data breach which can destroy a company’s reputation overnight, with significant impact on share price causes the Financial Director to lose sleep. After all, why should a finance or procurement person be an expert in IT? It’s not your field of study. Therefore, when it comes time to renew the IT support contract for the business, all too often the decision is made that it’s ‘better the devil you know’, even though your existing IT support company provides less than stellar support and simply doesn’t add any real value to your business.
What’s the alternative?
Armed with the right strategy and tactics, IT support can transform from a liability into a strategic asset that unlocks innovation and drives growth. This achieved by identifying the businesses desired outcomes and goals and developing a Service Delivery Plan to achieve those goals – typical desired outcomes include the following:
- Improve my IT operational maturity and provide cost transparency, i.e. let me charge the business for each service IT provides to the business, such as email, per person, per month.
- Let’s reduce costs for each service IT provides to the business, i.e. let’s create a service dependency map for email (the parts that constitute the email system) and identify the overall cost for providing email to the business. Then, let’s reduce that cost by significantly simplifying the email system to just provide what we need. This is achieved by simplifying the disparate environment that has evolved with personnel changes over time.
- Once we’ve reduced costs, how do we grow our business to develop more revenue streams? Let’s identify ways to reach more customers and invest our savings in growth technologies such as a CRM system that delivers better customer service.
How do we begin?
Hopefully by now may agree that we talk your language. So, how do we begin? To access the free 23 page ‘A guide to IT support for finance people’ and learn the strategy and tactics to realise your desired business goals, simply register below and we’ll email you the guide for free.