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Paul Hillis
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Paul Hillis
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Page 6

Author: Paul Hillis

Admin is just one of the industry thought leaders contributing to the First Solution blog, enabling you to stay ahead of the competition with strategy, tactics and thought leadership from First Solution.
MOF Reliability SMF
MOF Reliability SMF
December 21, 2017 Blog IT Support

This SMF should be useful for anyone who wants to understand, set targets, and measure IT service reliability. It explains…

MOF Business IT Alignment SMF
MOF Business IT Alignment SMF
December 21, 2017 Blog IT Support

This SMF should be useful for anyone wanting to better align business and IT strategy to ensure that IT services…

The MOF Plan Phase
The MOF Plan Phase
December 21, 2017 Blog IT Support

‘Fail to prepare, prepare to fail’ as the adage goes. You probably have a business plan, you may even have…

What’s your IT IQ™? Meet MOF
What’s your IT IQ™? Meet MOF
December 21, 2017 Blog IT Support

Most organisations remain in the dark as to how well their IT function performs. After all, how do you measure…

How to comply with the GDPR
How to comply with the GDPR
November 14, 2017 Blog IT Support

On the 25th May 2018 the General Data Protection Regulation becomes enforceable and every business in the UK must comply…

How to reduce cost and risk
How to reduce cost and risk
October 10, 2017 Blog IT Support

OK, so it’s time to renew your IT support contract again. That feeling of dread is like a lead brick…

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