This SMF should be useful for anyone who wants to understand, set targets, and measure IT service reliability. It explains…
Author: Paul Hillis
Admin is just one of the industry thought leaders contributing to the First Solution blog, enabling you to stay ahead of the competition with strategy, tactics and thought leadership from First Solution.
MOF Business IT Alignment SMF
This SMF should be useful for anyone wanting to better align business and IT strategy to ensure that IT services…
The MOF Plan Phase
‘Fail to prepare, prepare to fail’ as the adage goes. You probably have a business plan, you may even have…
What’s your IT IQ™? Meet MOF
Most organisations remain in the dark as to how well their IT function performs. After all, how do you measure…
How to comply with the GDPR
On the 25th May 2018 the General Data Protection Regulation becomes enforceable and every business in the UK must comply…
How to reduce cost and risk
OK, so it’s time to renew your IT support contract again. That feeling of dread is like a lead brick…