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This SMF should be useful to anyone who is tasked with identifying underlying problems to prevent incidents before they occur. Typically, the focus of Problem Management is on complex problems. read more

This SMF should be useful to anyone who is tasked with identifying underlying problems to prevent incidents before they occur. Typically, the focus of Problem Management is on complex problems. read more

This SMF should be useful to anyone who is involved in providing a positive experience for IT service users by meeting their IT needs and addressing complaints and issues. read more

This SMF addresses how to ensure effective IT operations, including ensuring that required work is identified, reactive time spent is reduced, disruptions are minimised. read more

This SMF addresses how to ensure effective IT operations, including ensuring that required work is identified, reactive time spent is reduced, disruptions are minimised. read more

The Microsoft Operations Framework Operate Phase is useful for anyone with responsibility for operating reliable, efficient, and compelling IT services within a business. read more

The MOF Deploy SMF should be useful for anyone who is involved with releasing a stable IT service solution into the production environment of a business. read more

The Microsoft Operations Framework Stabilise SMF should be useful to anyone who is tasked with ensuring the release of the highest quality IT service solution for a business. read more

The MOF Build SMF should be useful for anyone who is involved with a project team tasked with the actual development of a business IT service or solution. read more

The Microsoft Operations Framework Project Planning SMF should be useful to anyone who has the primary role in planning an IT service project within a business. read more

The Microsoft Operations Framework Envision SMF should be useful to anyone who is tasked with forming a core project team, preparing and delivering a vision/scope document. read more

The Microsoft Operations Framework Deliver Phase is useful for anyone with responsibility for planing, designing, building and deploying IT services within a business. read more