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The MOF Deploy SMF should be useful for anyone who is involved with releasing a stable IT service solution into the production environment of a business. read more

The Microsoft Operations Framework Stabilise SMF should be useful to anyone who is tasked with ensuring the release of the highest quality IT service solution for a business. read more

The MOF Build SMF should be useful for anyone who is involved with a project team tasked with the actual development of a business IT service or solution. read more

The Microsoft Operations Framework Project Planning SMF should be useful to anyone who has the primary role in planning an IT service project within a business. read more

The Microsoft Operations Framework Envision SMF should be useful to anyone who is tasked with forming a core project team, preparing and delivering a vision/scope document. read more

The Microsoft Operations Framework Deliver Phase is useful for anyone with responsibility for planing, designing, building and deploying IT services within a business. read more

This SMF should be useful for anyone with responsibility for measuring and evaluating the costs and benefits, or more comprehensively, the business value of IT services. read more

The Policy SMF should be useful for anyone with responsibility for IT policy, which means everyone in the IT team. Also how policies are created, maintained and communicated. read more

This SMF should be useful for anyone who wants to understand, set targets, and measure IT service reliability. It explains how to provide a reliable IT function to a business. read more

This SMF should be useful for anyone wanting to better align business and IT strategy to ensure that IT services provide business value. It explains how to keep business and IT aligned read more

‘Fail to prepare, prepare to fail’ as the adage goes. You probably have a business plan, you may even have a marketing plan – but shouldn’t you also plan your day to day IT operations? read more

Most organisations remain in the dark as to how well their IT function performs. After all, how do you measure IT performance? The answer is with ITIL IQ. read more