Cloud MSP

Cloud Managed Services from First Solution

…helping realise your desired business outcomes.

What is a Cloud Managed Services Provider?

Cloud MSP’s offer a new method of management, with a focus on scale, elasticity, and automation. For CIO’s, cloud represents a paradigm shift, because DevOps has completely changed the way applications are developed and maintained. Device and data proliferation means businesses like yours want to—and can— do so much more with your IT assets, with the cloud providing the computing resources to do so. A Cloud MSP helps businesses like you transition to (and embrace) these new technologies by guiding you in all aspects of your cloud journey. From consulting to migrations to operations management, cloud MSPs show customers all the benefits that come with making the move to the cloud.

How our Cloud Managed Services can help your business.

We use the best existing cloud features while designing new solutions in order to meet your unique business demands. Essentially, we serve as a one-stop shop for your business by providing a common support, provisioning and billing experience – all with a flexible PAYG business model. We don’t see our managed services practice as separate from hosting, Service Integration, resale, or our application design business streams. Instead, we incorporate all of these valuable services as a unified managed services offering to our customers. Our cloud managed services represent the pivot from traditional to more contemporary, cloud based managed services.

How we’re different.

Our cloud managed services are focused on helping you develop a joined up IT strategy with which to realise your desired business outcomes. Our cloud aligned products and services allow you to get the most from your people, process, tools and tracking to improve your IT operational maturity. We act as your trusted advisor to help build working relationships that put your business needs first.

Our cloud services catalogue includes the following:

Our Approach.

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

Ready to begin your journey to the cloud?

Get a free cloud application discovery audit to learn how shadow IT is already in the cloud within your business.