Cloud Telephony

Cloud PBX in Skype for Business

Replace your traditional phone system by adding a set of calling features delivered with a Phone System in Office 365. Make and receive business calls in the office, at home, or on the road, using your phone, PC, or mobile device. Phone System is available as a part of the Office 365 Enterprise E5 subscription.

Works seamlessly with Office 365

Operate your business phone system in the cloud and eliminate the need for traditional PBX hardware and the associated maintenance costs. And because Phone System is built in Office 365, your system is always up to date with state-of-the art features.

Works for all your conversations.

Easily transition from your old system Office 365 with business telephone features. Answer, transfer, hold, and resume calls with just a touch. And instantly transform basic calls into productive, collaborative sessions with text, video, and desktop sharing.

Scales globally.

Connect your phone system to the Microsoft worldwide network—and get the power of the Microsoft cloud wherever your business goes. You can even use your own operator connectivity to call landlines and mobile phones using simple on-premises software.

Our Approach.

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.