At the very heart of First Solution is a deep motivation to support the transformation of our customers’ businesses using secure business-enabling technology. Over the last decade we have taken our customers on a well organised and deliberate journey to deliver secure, resilient, highly available cloud computing. We use public and our own private cloud infrastructure to deliver these services. Over recent years we have gone even further by developing business-enabling technology strategies with the same customers. We continue to focus on innovation and how, through that innovation, we are better to able to serve our customers’ needs. The continued development of the Microsoft 365 platform represents a great opportunity for all our customers. To maximise that opportunity we have been very busy throughout the lockdown period developing our staff, reorganising the business and recruiting new talent to ensure that we are primed to take full advantage of the technological developments afforded by the Microsoft 365 platform, and deliver those benefits to our customers.
In addition First Solution, our award-winning industry leading MSP, which continues to deliver world class 24/7 proactive IT support and services to our entire customer base, setting and delivering best in class technology solutions that support our ambitious customers’ business aspirations, we have created two additional business divisions to help support the vanguard of our operations; namely, First Digital and First People.
To ensure that we remain 100% focussed in this respect, I am thrilled to announce that Tom Henson has been promoted to Managing Director of First Solution. Having held the position of Client Services Director for the past 18 months, Tom has developed a deep understanding and appreciation of the business and has proved his value in the oversight of all the elements of customer management and the wider service delivery capability
First Digital is the a newly created business division. Its focus is to bring technology transformation to our customers and prospect customers by taking advantage of the continual evolution of the business enabling Microsoft 365 platform; to include the Microsoft Power Platform, Power BI and Power Apps.
Chris Shanks has joined the team as Head of Technology for this newly formed division. Chris brings experience from his last business Tech Broker, where he was the Managing Director. His wealth of experience in this space has already proved invaluable in securing new customer wins and developing business-enabling technology solutions into our existing customers.
First People will manage an associate network of individuals and companies that will ensure our customers have the right leadership, operational and technical skills and resources to allow them to transform their business through the use of technology. This division will underpin the wider efforts of the group and our customers around resourcing the required skills to meet any project requirement.
To support the continued evolution of the business, Paul Hillis has been promoted from First Solution Sales Director to Group Sales Director. He will now oversee the entire group’s sales effort. Subsequently, following Tom and Paul’s promotions, I have now taken up the role of Group Managing Director. My focus will be placed on the strategic direction and integration of all three business divisions.
There are exciting times ahead for the First Solution Group, and we look forward with anticipation to the next 24 months and beyond!