IT Support Bristol

IT Support Bristol

…helping realise your desired business outcomes

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With First Solution, our IT support for small businesses in Bristol means that companies can take a more practical approach to their IT needs. That’s because our services are designed to give you maximum security, ease of use, accessibility, and can fuel both innovation and growth. When it comes to IT, our team is the answer you’re looking for. We are the award-winning IT support company in Bristol that can transform your IT into a proactive, guiding force that will help your brand to grow.

Our Bristol IT Services

When it comes to being on the cutting-edge of IT support, we can’t be beaten. Our team provides a wide range of IT solutions in Bristol and will tailor your managed support to suit your needs. We offer both in-house managed IT, as well as robust IT support by remote access. That means no waiting around to find out about a data breach or a hardware issue, and the managed support services that you need to keep your business operating at maximum efficiency and productivity.

IT Audits and Solutions

We start your managed IT services with an in-depth measurement of your existing framework, how you use it, and how efficient it currently is. We evaluate the type of business that you are and what you need from your IT. The next step is to identify your goals so that we can implement the changes needed to make business growth easier to achieve. Our comprehensive IT service management solutions mean that you always get the highest level of support in Bristol, whether you are using remote managed services or prefer in-house.

When your company needs the best IT solutions in Bristol, then we are the answer. When technology is capable of driving company growth, we make sure that your IT is managed 24-hours and day, 7-days a week, 365-days a year.

For traditional businesses in a basic or standardised state, we’ve developed the following Service Catalogue to help improve your IT operational maturity:

Proactive IT Support
Reactive IT Support
Remote IT Support
Service Delivery Management

And for rationalised businesses looking to become more dynamic we’ve developed the following Service Catalogue to expedite your digital transformation:

Managed Services
Cyber Security
Cloud Solutions
Digital Transformation

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

Proactive IT Support

Proactive Services provide direct assistance with planning, rollouts, and rigorous health checks and remediation services.

Reactive IT Support

24x7 Prioritised resolution support, critical situation escalation management, and rapid on-site support to minimise downtime.

Remote IT Support

Remote IT Support for businesses of any size.

Service Delivery Manager

Focused to ensure that our resources align with your unique IT needs through a comprehensive Service Delivery Plan.

Our Approach.

As your business evolves, so do your systems, infrastructure, and the skills of your people. Our Proactive IT Support Services provide a wide range of IT support, including IT staff training, health and risk assessments, and best practices. Our support services IT focused approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive IT Support.

Our Proactive Services are available for our clients. Many of our clients environment’s are dependent on applications and developers who innovate on the Microsoft platform. We connect you with deep expertise around Microsoft development technologies. Proactive Services are available for on premise, in the cloud or hybrid solutions. Many of our services are optimised to assist your IT team in migration and support in complex transitional environments and solutions.

24/7 IT Support

World class Service Desk with 85% of tickets solved on first response.

Strategic IT Partner

IT strategy and roadmap development using industry leading consultancy processes.

Highly accredited

ISO 27001 and Cyber Essentials plus certified.

Cyber Security

Next generation Cyber Security managed services delivered by our 24/7 Security Operations Centre.

Office 365 and Azure

Experts in driving businesses to the Modern Workplace.

Digital Transformation

Delivering competitive advantage through the use of technology.

Find out how Gloucester Rugby are transforming their business operations with the use of Microsoft’s Modern Workplace.


Read More On Gloucester Rugby

View More Case Studies

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