IT Support Swindon

IT Support Swindon

…helping realise your desired business outcomes

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With a high level of cyber threats and the ever-increasing rate of tech advances, IT support in Swindon is more critical than ever. At First Solution, we offer a wide range of award-winning IT services designed for both large and small businesses. Whatever your enterprise needs, we have the solutions. With a wide range of support models, we can help to protect your brand and aid your long-term growth.

Comprehensive IT Service Management

Our innovations in IT support in Swindon means that you can decide which method of support best suits you and your goals. From our fully comprehensive IT service management to a more specific level of support, we deliver a tailored service based on your needs and your goals. Whether you choose proactive or reactive support, we keep your brand safe from external threats while maximising productivity, efficiency, and cost-savings. Don’t settle for less than the best when it comes to ensuring that your IT is working as hard as you are, without the added workload.

Emerging Threats

Cybercriminals grow increasingly sophisticated, and it can be very challenging to keep protected against them. That’s why our combination of defensive and reactive cybersecurity support is so highly valued. Using our industry knowledge and by staying up to date with the latest tactics used by cybercriminals, we design the defensive IT support in Swindon that will keep large and small businesses alike safer and more protected against the threat of cybercrime. We turn your technology into an enabling and transformative force that helps your brand to grow while keeping your business safer from those with malicious intent.

At First Solution, we help businesses take control of their IT. In today’s highly competitive business landscape, using the right technology in the right way is more important than ever. We work with you every step of the way, keeping your business moving forward at all times.

For traditional businesses in a basic or standardised state, we’ve developed the following Service Catalogue to help improve your IT operational maturity:

Proactive IT Support
Reactive IT Support
Remote IT Support
Service Delivery Management

And for rationalised businesses looking to become more dynamic we’ve developed the following Service Catalogue to expedite your digital transformation:

Managed Services
Cyber Security
Cloud Solutions
Digital Transformation

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

Proactive IT Support

Proactive Services provide direct assistance with planning, rollouts, and rigorous health checks and remediation services.

Reactive IT Support

24x7 Prioritised resolution support, critical situation escalation management, and rapid on-site support to minimise downtime.

Remote IT Support

Remote IT Support for businesses of any size.

Service Delivery Manager

Focused to ensure that our resources align with your unique IT needs through a comprehensive Service Delivery Plan.

Our Approach.

As your business evolves, so do your systems, infrastructure, and the skills of your people. Our Proactive IT Support Services provide a wide range of IT support, including IT staff training, health and risk assessments, and best practices. Our support services IT focused approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive IT Support.

Our Proactive Services are available for our clients. Many of our clients environment’s are dependent on applications and developers who innovate on the Microsoft platform. We connect you with deep expertise around Microsoft development technologies. Proactive Services are available for on premise, in the cloud or hybrid solutions. Many of our services are optimised to assist your IT team in migration and support in complex transitional environments and solutions.

24/7 IT Support

World class Service Desk with 85% of tickets solved on first response.

Strategic IT Partner

IT strategy and roadmap development using industry leading consultancy processes.

Highly accredited

ISO 27001 and Cyber Essentials plus certified.

Cyber Security

Next generation Cyber Security managed services delivered by our 24/7 Security Operations Centre.

Office 365 and Azure

Experts in driving businesses to the Modern Workplace.

Digital Transformation

Delivering competitive advantage through the use of technology.

Find out how Gloucester Rugby are transforming their business operations with the use of Microsoft’s Modern Workplace.

Read More On Gloucester Rugby

View More Case Studies

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Get in touch with us to discuss your business requirements, and what you would like to achieve. One of our experts will be happy to guide you through the process of implementation, the benefits, and considerations.

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