Reactive IT Support

Reactive IT Support

…helping realise your desired business outcomes

Get IT Support

24×7 Prioritised resolution support, critical situation escalation management, and rapid on-site support to minimise downtime.

Organisations today rely on technology to help fuel innovation and drive business growth. Emerging megatrends however, such as mobility, social, big data, and the cloud, are forcing companies to change how they use technology. Unlike typical changes with IT, these megatrends must be addressed simultaneously. This reality is driving up IT spending, adding complexity to the IT environment, and increasing the need for Reactive IT Services.

  • 24/7 elevated break/fix support
  • Fastest response times
  • Multi-tenant trained support engineers
  • Priority case handling
  • Critical situation support for high-priority cases
  • Field Engineers available onsite
  • Advisory assistance
Why choose Reactive Services?

Reactive Services offers peace of mind so that personnel are ready to react when problems arise. This leads to a decreased resolution time during crisis with direct involvement from First Solution and our partners such as Microsoft.

First Solution offers an end-to-end support platform that helps maximise the value of our customers’ on-premises and cloud based software investments by reducing risks, improving system reliability, and improving staff productivity.

Our Approach

As your business evolves, so do your systems, infrastructure, and the skills of your people. Our Proactive IT Support Services provide a wide range of IT support, including IT staff training, health and risk assessments, and best practices. Our support services IT focused approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive IT Support.

Our Proactive Services are available for our clients. Many of our clients environment's are dependent on applications and developers who innovate on the Microsoft platform. We connect you with deep expertise around Microsoft development technologies. Proactive Services are available for on premise, in the cloud or hybrid solutions. Many of our services are optimised to assist your IT team in migration and support in complex transitional environments and solutions.

24/7 IT Support

World class Service Desk with 85% of tickets solved on first response.

Strategic IT Partner

IT strategy and roadmap development using industry leading consultancy processes.

Highly accredited

ISO 27001 and Cyber Essentials plus certified.

Cyber Security

Next generation Cyber Security managed services delivered by our 24/7 Security Operations Centre.

Office 365 and Azure

Experts in driving businesses to the Modern Workplace.

Digital Transformation

Delivering competitive advantage through the use of technology.

How Dael implemented a technology strategy that gave them competitive advantage

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