Managed IT Services

Managed IT Services

…helping realise your desired business outcomes

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Our cost effective and fully secure Managed IT Services keep your business running 24/7/365, so that you can focus on delighting your customers.

We deliver a comprehensive catalogue of fully secure Managed IT Services based upon Microsoft, Ubiquiti, and HubSpot cloud solutions. Combining creativity and technology into a single platform to help fuel innovation and drive business growth. We begin with a free and comprehensive IT security health check and IT spending review. Followed by an IT operational maturity assessment which benchmarks your business’s current and desired state of IT operational maturity using both ITIL and the Microsoft Operations Framework. Your dedicated Service Delivery Manager will provide a clearly defined action plan which helps you to realise your business goals in the form of a comprehensive Service Delivery Plan. During our Monthly Service Reviews with your dedicated Service Delivery Manager, we measure and report the progress of the Service Delivery Plan implementation. A major goal of the Service Delivery Plan is to realise maximum value from your investment in technology. Once cost reductions have been realised, we will have created a budget to invest in technologies that improve the customer experience. Our Managed IT Services provide a platform to transform your IT from a business cost, or a liability, into a positive customer experience with which to grow your business.

When did you last measure your IT operational maturity?

A business that uses technology to deliver positive customer experiences takes a more proactive and enabling outlook on the world, by embracing technology to fuel innovation and drive growth. When technology and marketing combine, great things happen. Think of brands such as Apple or Facebook, brands which personify the very best of both marketing and technology combined. So what happens when businesses combine the marketing and technology role? They create a Chief Digital Officer and become transformative. A transformative digital business model will incorporate cloud technology architecture as a business platform, leverage big data to make decisions, be mobile centric, and incorporate social media to engage customers. Companies that embrace technology and data to make better business decisions understand that it’s all about the customer and understanding them better to give them what they want. The journey from a traditional business to a digital leader is called ‘digital transformation’ and it’s going on all around you. That’s why it’s time to decide whether you want to be a Blockbuster or a Netflix. It’s time to change the game before it changes you, and there’s no time like the present. But before many traditional business can embrace a program of digital transformation, it may be necessary to stabilise and optimise your existing IT operations. The first step is to measure your existing IT operational maturity against the ITIL/MOF frameworks and to identify whether you’re a basic, standardised, rationalised or a dynamic business. Once we’ve identified your current state, we identify your desired state of operational maturity and build a Service Delivery Plan with clear actions to get there.

For traditional businesses in a standardised or rationalised state, we’ve developed the following Managed Services Catalogue to help improve your IT operational maturity:

24/7/365 Remote Monitoring and Management 24/7/365 Help Desk Managed AntiVirus Managed Web Security Software Management (including patch management and licensing compliance) Managed Remote Access Managed Backup and Recovery Mobile Device Management

And for rationalised businesses looking to become more dynamic we’ve developed the following Service Catalogue to expedite your digital transformation:

IT Cyber Security Cloud IT Services Digital Transformation

Remote Monitoring

An easy to use Remote Monitoring and Management platform that grows with your business.

Software Management

Fine tune your patch management policies to prevent cyber attacks and optimise system performance.

Help Desk

Our 24/7/365 help desk staffed with over 650 engineers provides world class support.

Remote Access

Performing maintenance and fixing issues whilst you remain at your desk.

Managed Antivirus

Protect against known viruses and catch new, hard to detect malware threats.

Backup and Recovery

Protect your businesses digital assets with our integrated and fully managed backup and recovery.

Managed Web Security

Keeping employees safe and productive whilst they browse the web for work.

Mobile Device Management

Manage and secure smartphones and tablets from a single platform.

Our Approach

As your business evolves, so do your systems, infrastructure, and the skills of your people. Our Proactive IT Support Services provide a wide range of IT support, including IT staff training, health and risk assessments, and best practices. Our support services IT focused approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive IT Support.

Our Proactive Services are available for our clients. Many of our client's environments are dependent on applications and developers who innovate on the Microsoft platform. We connect you with deep expertise around Microsoft development technologies. Proactive Services are available for on premise, in the cloud or hybrid solutions. Many of our services are optimised to assist your IT team in migration and support in complex transitional environments and solutions.

Our Mission, Our Vision, Our Values

24/7 IT Support

World class Service Desk with 85% of tickets solved on first response.

Strategic IT Partner

IT strategy and roadmap development using industry leading consultancy processes.

Highly accredited

ISO 27001 and Cyber Essentials plus certified.

Cyber Security

Next generation Cyber Security managed services delivered by our 24/7 Security Operations Centre.

Office 365 and Azure

Experts in driving businesses to the Modern Workplace.

Digital Transformation

Delivering competitive advantage through the use of technology.

Find out how Gloucester Rugby are transforming their business operations with the use of Microsoft’s Modern Workplace.


Read More On Gloucester Rugby

View More Case Studies

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