Managed Security Services

Managed Security Services

…simple, secure, affordable IT.

What defines a true Managed Security Service Provider (MSSP)?

At First Solution we believe that a true MSSP delivers a comprehensive catalogue of security services in a reliable, expert, and organised manner. Our own Service Catalogue is grouped into the Four Categories of Security Services, each of which is delivered in line with the First Solution Secure Delivery Methodology.

The Four Categories of Security Services

The Four Categories of Security Services we offer are as follows:

infrastructure

Infrastructure

Endpoint security

NOC/SOC services

• Network firewalls

Threat intelligence

• Perimeter level security

data-security

Data Security

Antimalware

BC/DR

• Digital forensics

• Application whitelisting and data-loss prevention

• Email security

risk-and-vulnerability-management

Risk and Vulnerability Management

• Vulnerability scanning and patching

• Penetration testing

• Security policy reviews

• Intrusion detection

Identity-and-Access-Management

Identity and Access Management

• User access and management rights

• Data governance services

• Authentication and authorisation

Simple, secure, affordable IT

Our IT support services are provided with full cost transparency. Simple, secure and affordable.
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Our Approach

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers. We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate.

Our Managed Security Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management platform automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology. The First Solution Secure Delivery Methodology (FSSDM) consists of three pillars of secure Service Delivery:

 

Knowledge

Our technical and consulting teams have equally strong knowledge and expertise to excel in secure Service Delivery. Our key areas include assessment, management, monitoring, mitigation, identification of issues, and recovery.

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Organisational Ability

We’ve created a set of robust internal processes covering reporting, tracking, and management procedures. This is not only a requirement for effective Service Delivery and client satisfaction but also for our ISO and ITIL certifications.
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Technology, Tools and Resource

Secure Service Delivery depends on knowing how to select and best use the tools available. We ensure prudent staffing in addition to employing fully trained and certified individuals across all our tools, software, and resources.

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