Managed Services Provider

Managed IT Services

…helping realise your desired business outcomes Get IT Support

Our cost-effective and fully secure Managed IT Services keep your enterprise running 24/7/365 so that you can focus on what really matters – delighting your customers. We deliver a comprehensive catalogue of fully secure Managed IT Services based on Microsoft, Ubiquiti, and HubSpot cloud solutions. At First Solution, we combine creativity and technology into a single platform to help fuel innovation and drive the growth of your business. We start with a free and comprehensive IT security health check and a spending review. This is followed by an IT operational maturity assessment that identifies your business’s current and desired state of IT efficiency, using both ITIL and the Microsoft Operations Framework.


Businesses Growth through Tech Support

Your dedicated Service Delivery Manager will provide a clearly defined strategy that helps you to realise your goals in the form of a comprehensive Service Delivery Plan. In the digital landscape of today, getting your technology right is critical if you want to continue to see growth. At our centre of IT managed services in Swindon, we dive deep into your IT offering and ensure that you have the tech providers that will help you continue to expand.

Proactive IT Services

At First Solution, we give you the business support that you need in today’s highly competitive climate. As technology continues to advance, managed IT services in Bristol are the best way for both management and your teams to have an uninterrupted workflow, improved productivity, and all of the support they need. From a basic package of IT services to a comprehensive and detailed scaling of your managed services, we provide everything that you need to stay on the cutting edge. Every modern business needs to have complete control over the technology that they use, and at First Solution, we provide you with the managed IT support services you need.

Your Managed IT Support Services

During our Monthly Service Reviews with your dedicated Service Delivery Manager, we measure and report the progress of your Service Delivery Plan. The main goal of that plan is to make sure that you are getting the maximum value from your investment in technology. This is why having professionally managed IT service providers is so important. Once cost reductions have been realised, we will then design a budget that will let your company invest in technologies that continue to improve the customer experience. We provide a platform to transform IT from an expense or a liability into a positive tool that enhances efficiency and dramatically improves the customer experience. No matter where you’re based, whether you’re located in Gloucester, Cheltenham, Bristol, or Swindon, our managed services have never been more important, more vital, or more easy to use.

For traditional businesses in a standardised or rationalised state, we’ve developed the following Managed Services Catalogue to help improve your IT operational maturity:

24/7/365 Remote Monitoring and Management
24/7/365 Help Desk
Managed AntiVirus
Managed Web Security
Software Management (including patch management and licensing compliance)
Managed Remote Access
Managed Backup and Recovery
Mobile Device Management

And for rationalised businesses looking to become more dynamic we’ve developed the following Service Catalogue to expedite your digital transformation:

Cyber Security
Cloud Solutions
Digital Transformation

Remote Monitoring

An easy to use Remote Monitoring and Management platform that grows with your business.

Software Management

Fine tune your patch management policies to prevent cyber attacks and optimise system performance.

Help Desk

Our 24/7/365 help desk staffed with over 650 engineers provides world class support.

Remote Access

Performing maintenance and fixing issues whilst you remain at your desk.

Managed Antivirus

Protect against known viruses and catch new, hard to detect malware threats.

Backup and Recovery

Protect your businesses digital assets with our integrated and fully managed backup and recovery.

Managed Web Security

Keeping employees safe and productive whilst they browse the web for work.

Mobile Device Management

Manage and secure smartphones and tablets from a single platform.

Our Approach

As your business evolves, so do your systems, infrastructure, and the skills of your people. Our Proactive IT Support Services provide a wide range of IT support, including IT staff training, health and risk assessments, and best practices. Our support services IT focused approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive IT Support.

Our Proactive Services are available for our clients. Many of our clients environment's are dependent on applications and developers who innovate on the Microsoft platform. We connect you with deep expertise around Microsoft development technologies. Proactive Services are available for on premise, in the cloud or hybrid solutions. Many of our services are optimised to assist your IT team in migration and support in complex transitional environments and solutions.

Our Mission, Our Vision, Our Values

24/7 IT Support

World class Service Desk with 85% of tickets solved on first response.

Strategic IT Partner

IT strategy and roadmap development using industry leading consultancy processes.

Highly accredited

ISO 27001 and Cyber Essentials plus certified.

Cyber Security

Next generation Cyber Security managed services delivered by our 24/7 Security Operations Centre.

Office 365 and Azure

Experts in driving businesses to the Modern Workplace.

Digital Transformation

Delivering competitive advantage through the use of technology.

Find out how Gloucester Rugby are transforming their business operations with the use of Microsoft’s Modern Workplace.

Read More On Gloucester Rugby

View More Case Studies

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