Help Desk

Help Desk

…helping realise your desired business outcomes

Get IT Support

Our 24/7/365 help desk staffed with over 650 engineers provides world class support.

Through chat, email and phone, our Help Desk delivers an unparalleled user experience because our technicians care about your employees as much as you do. Calls are answered in the first minute and 85% of tickets are immediately resolved. Our Bullseye routing system automatically connects your employees with their core Help Desk team. Your employees will be delighted with a personalised experience, and our technicians will develop a deeper understanding of the challenges and issues your employees face.

We’re here for you 24/7/365.

With Level 1 and 2 support available during business hours, after hours, or with 24×7 coverage, our Help Desk allows you and your employees to focus on getting things done. While your employees remain more productive our 200+ certified Help Desk technicians are at your service around the clock.

For businesses of any size.

Full remote monitoring and management to control patching and event management
Mature ITIL and ISO compliant processes
Transparent ticketing processes and communication with end-users or nominated representative from your organisation
Tickets created and updated via telephone, email or customer portal to suit your preferences
Commitment to agreed SLAs based on priority and impact

Our Approach

As your business evolves, so do your systems, infrastructure, and the skills of your people. Our Proactive IT Support Services provide a wide range of IT support, including IT staff training, health and risk assessments, and best practices. Our support services IT focused approach helps you identify and address potential issues and risks up-front to make sure that your IT systems are healthy and stay that way with Proactive IT Support.

Our Proactive Services are available for our clients. Many of our clients environment's are dependent on applications and developers who innovate on the Microsoft platform. We connect you with deep expertise around Microsoft development technologies. Proactive Services are available for on premise, in the cloud or hybrid solutions. Many of our services are optimised to assist your IT team in migration and support in complex transitional environments and solutions.

Our Mission, Our Vision, Our Values

24/7 IT Support

World class Service Desk with 85% of tickets solved on first response.

Strategic IT Partner

IT strategy and roadmap development using industry leading consultancy processes.

Highly accredited

ISO 27001 and Cyber Essentials plus certified.

Cyber Security

Next generation Cyber Security managed services delivered by our 24/7 Security Operations Centre.

Office 365 and Azure

Experts in driving businesses to the Modern Workplace.

Digital Transformation

Delivering competitive advantage through the use of technology.

Find out how Gloucester Rugby are transforming their business operations with the use of Microsoft’s Modern Workplace.


Read More On Gloucester Rugby

View More Case Studies

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