Remote Monitoring and Management

An easy to use Remote Monitoring and Management platform that grows with your business.

Our unique Remote Monitoring and Management platform provides your business with a comprehensive set of tools to efficiently secure, maintain, and improve your IT operational maturity in a single dashboard, including:

• Patch management
• Web protection
• Prescriptive data analytics
• Data breach risk intelligence
• Managed antivirus
• Remote access
• Automated monitoring and maintenance
• Backup and recovery

Getting things done with automation.

Do you struggle with multiple contracts, serial numbers and inconsistent support lines? Is manufacturer support degrading due to outsourcing and other cost reduction measures? Does lack of cross vendor support result in taking longer to find solutions? When you work in IT, your ‘To Do’ list can seem never ending. But with our Remote Monitoring and Management platform, you can get things done. Our RMM platform can automatically run daily safety checks, clean out temp files, and perform system restarts when needed. And you can set the system to pre-approve patches, back up files on a given schedule, and update antivirus for you. Beyond that, you can leverage our drag-and-drop editor that lets you easily create scripts for tasks like onboarding, system maintenance, and problem remediation—all without writing a line of code.

Reduce Risk

From malware to phishing, denial-of-service attacks to drive-by downloads, businesses face daunting security challenges that pose truly frightening financial threats. Our Remote Monitoring and Management platform provides multiple layers of security—including best-in-class antivirus, web protection, device discovery, network monitoring tools, and backup and recovery—to help protect your business. Our Remote Monitoring and Management platform is built upon our comprehensive Managed Security Services designed to reduce your business IT support risk and cost.

Our Approach

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management platform automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.