Tag: IT Support

Perhaps the most infamous cybersecurity incident of the past decade was the WannaCry ransomware attack on hospitals and NHS Trusts in England and Wales in the spring of 2017. read more

There’s an old joke in the cyber security industry: there are only two types of businesses. The first are businesses that have already suffered a cyber attack. read more

In the last 12 months, the UK has seen an unprecedented rise in state-sponsored and private hacking. When you are considering how prepared your company is read more

Transforming retail for the digital age. How to reinvent the customer journey and rewrite the business of retail featuring the Infiniti Retail Group. read more

Transforming retail for the digital age. How to reinvent the customer journey and rewrite the business of retail featuring the Infiniti Retail Group. read more

Ever since the famous Fighter Squadron 303 fought alongside the RAF in the Battle of Britain, there have been inseparable bonds between Britain and Poland. read more

The Microsoft Operations Framework Team SMF will be useful for anyone who is responsible for ensuring that someone is ultimately accountable for the work required to effectively deliver IT services. read more

The Microsoft Operations Framework Change and Configuration Service Management Function should be useful for anyone who wants to understand and gain control over the changes made in IT. read more

This SMF should be useful to those who make trade off decisions for how IT resources will be used to meet goals and deliver business value and for those needing to manage risk from many sources. read more

This SMF should be useful to anyone who is tasked with identifying underlying problems to prevent incidents before they occur. Typically, the focus of Problem Management is on complex problems. read more

This SMF should be useful to anyone who is tasked with identifying underlying problems to prevent incidents before they occur. Typically, the focus of Problem Management is on complex problems. read more

This SMF should be useful to anyone who is involved in providing a positive experience for IT service users by meeting their IT needs and addressing complaints and issues. read more