Tag: IT Support

The Microsoft Operations Framework Team SMF will be useful for anyone who is responsible for ensuring that someone is ultimately accountable for the work required to effectively deliver IT services. read more

The Microsoft Operations Framework Change and Configuration Service Management Function should be useful for anyone who wants to understand and gain control over the changes made in IT. read more

This SMF should be useful to those who make trade off decisions for how IT resources will be used to meet goals and deliver business value and for those needing to manage risk from many sources. read more

This SMF should be useful to anyone who is tasked with identifying underlying problems to prevent incidents before they occur. Typically, the focus of Problem Management is on complex problems. read more

This SMF should be useful to anyone who is tasked with identifying underlying problems to prevent incidents before they occur. Typically, the focus of Problem Management is on complex problems. read more

This SMF should be useful to anyone who is involved in providing a positive experience for IT service users by meeting their IT needs and addressing complaints and issues. read more

This SMF addresses how to ensure effective IT operations, including ensuring that required work is identified, reactive time spent is reduced, disruptions are minimised. read more

This SMF addresses how to ensure effective IT operations, including ensuring that required work is identified, reactive time spent is reduced, disruptions are minimised. read more

The Microsoft Operations Framework Operate Phase is useful for anyone with responsibility for operating reliable, efficient, and compelling IT services within a business. read more

The MOF Deploy SMF should be useful for anyone who is involved with releasing a stable IT service solution into the production environment of a business. read more

The Microsoft Operations Framework Stabilise SMF should be useful to anyone who is tasked with ensuring the release of the highest quality IT service solution for a business. read more

The MOF Build SMF should be useful for anyone who is involved with a project team tasked with the actual development of a business IT service or solution. read more