Team Archive | First Solution

Finance

Are you a CFO or in a similar role?

Are maintenance costs rising 10-15% annually? Have enterprise maintenance agreements become vehicles for manufacturer ‘lock-in’? Are internal costs running high

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Executive

Are you a CEO or in a similar role?

Are compliance issues keeping you awake at night? Are you struggling with GDPR requirements? Do you suffer from multiple prime

Technical

Are you a CTO or in a similar role?

Do you struggle with multiple contracts, serial numbers and inconsistent support lines? Is manufacturer support degrading due to outsourcing and

What’s your ITIL IQ™? Meet MOF

December 21, 2017 by admin

Most organisations remain in the dark as to how well their IT function performs. After all, how do you measure IT performance? The answer is with ITIL IQ. read more

The Microsoft Operations Framework Team SMF will be useful for anyone who is responsible for ensuring that someone is ultimately accountable for the work required to effectively deliver IT services. read more

MOF Change and Configuration S…

March 30, 2018 by admin

The Microsoft Operations Framework Change and Configuration Service Management Function should be useful for anyone who wants to understand and gain control over the changes made in IT. read more

MOF GRC SMF

March 23, 2018 by admin

This SMF should be useful to those who make trade off decisions for how IT resources will be used to meet goals and deliver business value and for those needing to manage risk from many sources. read more

MOF Manage Layer

March 16, 2018 by admin

This SMF should be useful to anyone who is tasked with identifying underlying problems to prevent incidents before they occur. Typically, the focus of Problem Management is on complex problems. read more

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