IT Support

IT support from First Solution

…helping realise your desired business outcomes

IT Support often defines a company’s outlook on the world.

It’s either a positive, enabling, transformative force with which to achieve growth – or it’s a negative cost centre, even a liability. Often, when the Finance Director or Head of Procurement oversee the IT support function, then it’s a good indicator that IT is viewed as a cost centre, or even a liability and nicknames such as “the ministry of ‘NO!’” are sometimes used to describe the IT team or department.

When did you last measure your IT operational maturity?

If your business takes a more positive and enabling outlook on the world , then let’s embrace technology together to fuel innovation and drive growth. When technology and marketing combine, great things happen. Think of brands such as Apple or Facebook, brands which personify the very best of both marketing and technology combined. So what happens when businesses combine the marketing and technology role? They create a Chief Digital Officer and become transformative. A transformative digital business model will incorporate cloud technology architecture as a business platform, leverage big data to make decisions, be mobile centric, and incorporate social media to engage customers. Companies that embrace technology and data to make better business decisions understand that it’s all about the customer and understanding them better to give them what they want.

The journey from a traditional business to a digital leader is called ‘digital transformation’ and it’s going on all around you. That’s why it’s time to decide whether you want to be a Blockbuster or a Netflix. It’s time to change the game before it changes you, and there’s no time like the present. But before many traditional business can embrace a program of digital transformation, it may be necessary to stabilise and optimise your existing IT operations. The first step is to measure your existing IT operational maturity against the ITIL/MOF frameworks and to identify whether you’re a basic, standardised, rationalised or a dynamic business. Once we’ve identified your current state, we identify your desired state of operational maturity and build a Service Delivery Plan with clear actions to get there.

For traditional businesses in a basic or standardised state, we’ve developed the following Service Catalogue to help improve your IT operational maturity:

Proactive IT Support
Reactive IT Support
Remote IT Support
Service Delivery Management

And for rationalised businesses looking to become more dynamic we’ve developed the following Service Catalogue to expedite your digital transformation:

Managed Services
Cyber Security
Cloud Solutions
Digital Transformation Consulting

At First Solution, we believe less is more. By consolidating and simplifying your business IT infrastructure and operations, we simultaneously reduce both complexity and risk. We achieve this simplification by auditing your entire IT estate, then architecting a highly secure and scalable cloud based solution powered by Cisco Meraki and the Microsoft Cloud. The agility provided by cloud based solutions allow your business to consume workloads as services, such as Email with the Microsoft Office 365 service. Our goal is to avoid manufacturer lock in and provide cost transparency (utilisation billing per user, per workload, per month). We manage the complete technology stack so that you can focus on delighting your customers.

We provide all of our services with a single monthly bill, whilst taking complete responsibility to manage the complexity of your IT estate. Our Managed Services include a 24/7/365 Network Operations Centre (NOC), a 24/7/365 Security Operations Centre (SOC) and a 24/7/365 Help Desk consistently closing over 70% of tickets on the first call with over 650 highly qualified people and mature operational processes. Our integrated Remote Monitoring and Management solution automatically tracks serial numbers, software, and infrastructure components using intelligent self-healing technology.

Ready to improve your IT operational maturity?

The first step is to benchmark your existing IT operational maturity using the ITIL/MOF frameworks. Then, we create a Service Delivery Plan to both increase IT maturity and realise your desired business outcomes through a more effective use of technology.

proactive-it-support

Proactive IT Support

Proactive Services provide direct assistance with planning, rollouts, and rigorous health checks and remediation services.

reactive-it-support

Reactive IT Support

24×7 Prioritised resolution support, critical situation escalation management, and rapid on-site support to minimise downtime.

remote-it-support

Remote IT Support

Remote IT Support for businesses of any size.

service-delivery-management

Service Delivery Manager

Focused to ensure that our resources align with your unique IT needs through a comprehensive Service Delivery Plan.